CAELZ Customer Guarantee

Your fragrance should arrive exactly as expected elegant, secure, and authentic

✔ Cash on Delivery Available

Pay only when your order arrives at your doorstep.

✔ Inspect Before Payment

You may check the parcel to confirm you received the correct CAELZ perfume bottle before paying the courier.

✔ 30-Day Return Policy

If you are not satisfied, you may request a return within 30 days, provided the bottle is unused and in its original packaging.

✔ Authentic CAELZ Fragrance

Every bottle is part of the official CAELZ collection and carefully packed to maintain quality.

✔ Secure Packaging

All orders are sealed and protected to prevent leakage or damage during delivery.

✔ Customer Support

If you receive a damaged or incorrect item, contact us within 48 hours and we will resolve it.